frequentlyaskedquestions
Frequently Asked Questions
Whether this is your first time renting or if you've been renting for some time now, we know you probably have questions. To make your life a little easier, we are answering our most frequently asked questions right on our website.
As always feel free to call our leasing office with any question you may have. We are here to help now, and in the future. Without further ado, these are our most frequently asked questions.
Touring the Property
How do I schedule a tour?
You can schedule a tour right from our website. Click here to schedule your tour or visit our homepage to schedule a self-guided tour. You can also call to schedule a tour.
What do I need to bring with me to the apartment tour?
To tour an apartment, you'll just need to bring a government-issued ID that includes your photo, such as a driver's license, passport or state ID card.
Do I have to make an appointment or do you accept walk-ins?
We do accept walk-ins and we can accommodate walk-ins most of the time. However, if you would like to secure a time with a leasing agent, we recommend scheduling a tour in advance.
Do you offer self-guided tours?
Yes, we do offer self-guided tours. Visit our homepage to schedule a self-guided tour.
Will I be able to tour the apartment that I'm moving into?
In most cases yes. We try our best to show you the actual unit you will be moving into. However, sometimes that isn't an option; for example, we may be in the middle of a renovation or upgrade and the unit you want isn't ready until several days before the move-in date. In those cases, we will show you a similar unit. Feel free to call our leasing office before your tour to ask if the unit you are interested in will be available to tour.
How do I get to the Leasing Office for my tour?
The leasing office is located in Building A off of Mesa Blvd. Parking is available in the parking lot.
Does it cost anything to take a tour?
It doesn't cost anything to schedule a tour. Schedule your tour today!
Application Process
How do I apply for an apartment?
You can apply anytime online by clicking on the Apply Now button on our website, or stop by during regular office hours to submit your application in person.
How long does the application process take?
It typically takes 24 to 48 hours for your application to be processed and approved. If you haven't heard back from us in 48 hours, please give us a call.
What documents do I need to apply?
Just your legal name, proof of income, and government-issued ID. It's as simple as that! During the application screening process, we will notify you if we require any additional information.
What date could I move in on?
Our website will automatically show you the apartments that are available on your desired move-in day. Just visit our floor plan page and select a floor plan and your desired move-in date. We will show you what is available.
How much is the application cost and administration fee?
$50 application fee per adult.
What are the move-in expenses?
Move-in expenses include:
- $10.50 monthly renters insurance
- $400 one-time pet fee ($250 refundable at move-out)
- Security deposit or lease fulfillment fee (based on the results of the application screening)
Do you require a security deposit?
In most cases a security deposit is required. Those with excellent credit may be approved for our zero-dollar deposit option. Instead of a security deposit there is a low monthly fee of $9.85 per month.
Application Requirements
Do you offer short-term leases?
Our shortest lease is 4 months. Also, there is no additional fee for short-term leases.
Do you accept first-time renters?
Yes, we do accept first-time renters. No renter history, no problem.
Do you accept people with bad credit, no credit or bankruptcy?
We do. For those with bad credit or no credit we can help you improve your credit, after you move-in, with RentPlus. If you have had a bankruptcy, it will need to have been discharged. For those with no credit, we may require an additional deposit.
Do you accept evictions, are you a 2nd chance apartment?
We are not a 2nd chance community. However, we will accept applicants who have had an eviction, if the outstanding balance has been paid and the eviction took place 3 or more years ago. Call the leasing office for full details.
Do you do a background check?
Yes, we do a background check and credit check. Sometimes additional information is needed after the initial screening, but most of the time a basic background check is enough.
What is the income requirement? (ex. 2x rent, 3x rent, etc.)?
Our total/net household income requirement is 2.5x the monthly rent. The easiest way to figure this out is to check the pricing on our floor plan page and multiply it by 2.5. If your total household income before tax is equal to or greater than this amount, you meet the income requirement.
Do you allow co-signers or guarantors?
We do allow co-signers and guarantors.
Do you offer Corporate leases?
We do not offer corporate leases at our property at this time.
Monthly Costs
What is included in the listed monthly rent?
On-site maintenance and on-site management are two of the perks included with the rent. Here is a list of other items:
- Access to all of our amenities
- Monthly resident events
- Resident parking
- Utilities
- Basic Internet
What are the additional monthly fees?
Monthly Fees:
- Water: (included)
- Sewer: (included)
- Electric: (included)
- High speed internet (included)
- Renters insurance (We offer liability only renters insurance at $10.50 per month, or you can choose your own rental insurance, as long as it meets the requirements in our rental agreement.)
Optional
- Lease Fulfillment fee in lieu of security deposit, OAC $9.85
- Rent Plus ($8.95 a month helps build your credit score by reporting your on-time payments to credit bureaus)
About the Apartments
What appliances come standard?
Standard appliances include a refrigerator, microwave, and oven.
Do you offer valet trash services?
No, we do not offer valet trash at this time, but will in the near future.
Do you offer in-home washers and dryers?
No, we do not, but we do have a laundry on-site.
Do you offer furnished apartments?
We do offer several furnished apartments.
Do you have on-site management?
Yes, we have on-site management.
Do you have on-site maintenance?
Yes, we have on-site maintenance.
What are the building's quiet hours?
The building's quiet hours are from 10:00 pm to 8:00 am.
Is parking available on the property?
Yes, parking is available onsite for our residents in the center of our apartments. 1 parking space per lease holder and no more than 2 parking spaces per apartment home. Visitor parking is also available in our parking lot.
What are the office hours?
Our office hours can be found on our contact us page.
Do you allow smoking within the community?
Smoking is only allowed in designated smoking areas.
Do you offer wheelchair accessible units?
Yes we do, please contact our leasing team for availability.
Community Amenities
What amenities does the property offer?
We believe in making life easier for our residents. That is why electricity, water, and basic cable are all included. Amenities also include on-site laundry, BBQ and picnic areas, easy access to public transportation and on-site management. We also offer several fully-furnished apartments. Visit our amenities page to see our full list of apartment and community amenities.
Pet Policy
Is your community pet friendly?
We are a pet friendly community!
What is the max number of pets that you allow per apartment?
We allow 1 pet per apartment home.
What are the pet breed restrictions?
We believe in doing all that we can to create a safe community for our residents and we restrict certain dog breeds: Please see our pet policy for details.
What are the pet weight restrictions?
The max weight limit is 25 lbs.
What are the pet fees?
Pet fees include a pet deposit of $400 ($200 is refundable at move out).
Location
What's the nearest cross-street to the property?
Desert Mesa is located off Mesa Blvd.
Which school district are you in?
Our property is located in the Clark county School district. The nearest schools are Virgin Valley Elementary, CharlesArthurHughesMiddleSchool, andVirgin Valley High School.
Is there public transportation within close proximity of the buildings?
Yes, we have close access to public transportation.
Where do residents shop?
We have several shops nearby including: Virgin Valley Food Market, Walmart, Green Valley Grocery and Smiths.
Moving In
How do I set up my utilities?
Utilities are included and are already set up.
Which provider can I use for Internet?
Basic internet is included, and the internet provider is Reliance.
Am I required to purchase renter's insurance?
You are required to have renter's insurance. You may upload proof of renter's insurance or purchase insurance through our partner LeaseTrack
How can I build my credit while paying my rent?
Build your credit by paying your monthly rent on time! Learn more at Rent Plus.com.
How do I pay rent?
You may pay rent online by logging into the resident portal at the top of our property website, or you can stop by the office during regular business hours.
Which payment methods can I use to pay rent?
We accept ACH, credit cards, money orders, and cashier's checks.
Still have questions?
Call us today, and our friendly leasing team will be happy to answer your questions.
Resident FAQs
An item in my unit needs repair. How do I get help?
Our residents are our #1 priority. We strive to respond to service requests promptly to ensure your home is maintained to your satisfaction. Non-emergency service requests are handled during regular business hours. You can request maintenance service from the convenience of your own home via our resident portal. You may choose to be present and give us a preferred time to come by or you may give us permission to enter in your absence. You can also download the RentCafe Resident App from Google Play or Apple App Store for quick access to your resident portal.
Do I have to be present for a service technician to perform work?
No, you do not need to present for a service request, but we do need prior permission to enter your apartment. If you would like to be present, you can set up an appointment in the resident portal.
What happens if I am locked out?
If you are locked out you can call our emergency maintenance number, which can be found in the resident portal. There is a lockout fee.
Am I required to purchase renter's insurance?
You are required to have renter's insurance. You may upload proof of renter's insurance or purchase insurance through our partner LeaseTrack
Am I allowed to decorate the apartment without penalty?
Residents are not allowed to decorate the apartments. There is a fee for any damages or material changes to the apartments.
If my situation changes can I get out of my lease?
Yes, there is a termination clause in the lease. Additional fees may apply.
Can I sublet my apartment?
No, we do not allow subletting.